Clinic Policies
PRODUCT RETURNS:
Skincare products may be returned to the clinic for credit only when a reaction has been caused by the product, and within 30 days of purchase. Please inform the clinic as soon as you notice any skin reaction to a product you have purchased from us.
CONSULTATIONS:
Consultations for laser hair removal, laser tattoo removal, and Lamprobe treatments are complimentary. A consultation fee of $30 is applicable to all new skin consultations and new clients will need to fill out a New Client Intake Form.
We have made the decision to implement a deposit requirement for all new clients booking appointments with Dr. Natalie Wallace. This policy aims to address the issue of no-shows and last-minute cancellations, which can impact both our doctor’s availability and the overall efficiency of our clinic.
From Jan 1st 2024 all first-time clients who wish to book any injectable treatment (Botox, Dermal fillers, Sculptra etc) will be required to place a $100 deposit. For consultations only, a deposit of $30 is required. Any current clients of the doctor who have “no-showed” in the past will also be required to place a deposit. These deposits will be fully credited towards the cost of your treatment with Dr. Wallace.
In the event of a no-show or late cancellation (less than 24 hours notice) the deposit will be non-refundable and will be used to compensate for any potential loss of business due to the appointment time being unoccupied.
We understand that unforeseen circumstances arise, and we are committed to working with you to reschedule your appointment whenever possible. We kindly request that you provide us with at least 24 hours notice of cancellation or other changes to avoid the forfeiture of your deposit. We appreciate your cooperation and understanding as we implement this new policy, if you have any questions regarding this or any other of our policies, please reach out to us.
SCHEDULING:
For the convenience and privacy of our clients, visits with Flawless Anti-Aging & Laser Clinic are by appointment only.
LATE ARRIVALS:
Flawless values the client experience. In order to maintain the highest standards of care, clients delayed more than 15 minutes beyond their scheduled appointment time may be requested to reschedule.
CANCELLATIONS:
Cancellations of appointments less than 24 hours before the scheduled appointment time may result in a charge of 50% of the value of the missed session. Whilst emergencies and bad weather conditions are exceptions, notice is appreciated.
We do our best to provide reminder phone calls or emails 1-2 days prior to your appointment to stay top of mind. A "no show" will be considered a lost appointment, and fully charged to your account.